Frequently Asked Questions

Standard shipping from UK to Ghana typically takes 6-8 weeks by sea freight. We also offer air freight options for urgent shipments, which arrive within 7-10 days. Delivery times may vary based on customs clearance and final destination.

Yes, we provide comprehensive door-to-door delivery across all 16 regions of Ghana. Our local team handles customs clearance and delivers directly to your specified address, whether it's in Accra, Kumasi, Tamale, or any other location.

All shipments include basic coverage as standard. For high-value items, we offer additional comprehensive insurance options at competitive rates. We recommend declaring the full value of your goods for maximum protection.

Absolutely! Every shipment comes with a unique tracking number. You can monitor your package's journey via WhatsApp updates or by contacting our customer service team directly. We provide regular status updates at key milestones.

Prohibited items include hazardous materials, perishable foods, live animals, illegal substances, weapons, and counterfeit goods. Certain electronics and medications may require special documentation. Contact us for a full list or if you're unsure about specific items.